Frequently Asked Questions
ukDuty free is the system of sales at retail outlets that are exempt from the payment of certain local or national taxes and duties, allowing to reduce the price of the featured goods. According to the Eurasian Customs Union Customs Code, goods cannot be imported to the domestic market and can be sold exclusively to those customers, who are leaving the territory of Ukraine.
To purchase goods in duty free, you need to be a passenger traveling abroad.
Discount is applied to the purchase of goods in duty-free shops, a list of which is located on the website.
To get a discount, you need to use MyDutyFree service at least 2 hours before your departure outside the customs territory of Ukraine.
With the help of the discount codes received on the website, you can purchase and pick up the goods at a reduced price directly at the selected duty free shop after passing the passport control.
The discount is applied only to the products you have chosen through the Mydutyfree service.
You can cancel your choice from your personal account. You can also contact our customer support via email at email@example.com.
If you've changed your mind about certain items in your choice, tell the cashier directly in the store, and they would remove it from your purchase.
If you want to add some goods to your purchase, please create another pre-choice.
Discounts do not apply to the goods you add to your purchase in the store at the border checkpoint.
The duty-free shops, whose range is presented on the website for informational purposes, are located at the following checkpoints:
• Porubnoe, Chernovetsky region, border with Romania;
• Dyakovo, Transcarpathian region, border with Romania;
• Uzhhorod, Transcarpathian region, border with Slovakia;
• Chop, Transcarpathian region, border with Hungary.
The goods you select on the site, you can buy and pick up in the corresponding stores.
Purchase and payment are made in a duty-free store at MyDutyFree pickup point at border checkpoints.
You can pay for your purchase in euros, dollars, pounds and rubles (besides, one purchase can be paid for in several currencies).
Duty free shops accept cards of the following payment systems: Visa, Master Card, Maestro, American Express.
Prices on the website can slightly differ from the prices at a duty free shop, due to constant changes in currency exchange rates and the fact that the rate of exchange set by the National Bank of Ukraine can differ from the internal rate at the shop. We apologize in advance for any inconvenience this may cause.
MyDutyFree grants a discount of 5% on the duty-free items, presented on the website.
The discount does not apply to the goods from the Sales category as well as to the items labeled "no discount".
Currently partner discounts are not available for shops at border checkpoints.
In order to place a pre-choice, registration at mydutyfree.net is required. This will allow you to cancel your choice, view purchase history and create a wishlist. Registration also simplifies making a pre-choice.
You can sign-in via accounts on social networking sites, such as Google+ or Facebook.
You can place a pre-choice for no more than 5 tobacco items and 5 alcohol items. In general, there are no restrictions relating to the sale of items in duty free stores. Please take into account that the country you are leaving for may have import restriction on alcohol, tobacco and some other products. We recommend you to learn importation rules of the country you are going to before placing a pre-choiсe. The complete list of limitations you can find at http://www.worlddutyfree.com/information/customs-allowances.html
Should you purchase an item of a substandard quality, please call +380 044 363 01 70 (available on weekdays from 09.00 a.m. till 01.00 p.m. and from 02.00 till 06.00 p.m.